CFO 3 Debt and Money Advice provider meets new national quality standard
Following a testing series of audits the Debt and Finance partner for the CFO3 project can now announce the achievement of their new Advice Quality Standard.
The assessment process that precedes the award is independently managed by Recognising Excellence who work with a team of Assessors speciﬁcally selected for their expertise in both the legal and advice sector.
Sue Holmes, who led the process for A2A in preparing for the internal and external audits, said “I want to the thank our team of debt specialists and administrators for all the hard work that went into achieving this award”. She added “This quality standard supersedes the previous standards that govern our debt and ﬁnancial capability processes and places us alongside those who excel in providing debt and money advice often to those who need it most”.
Wendy Williams, the A2A Debt Supervisor (pictured), said “Our participants on the CFO 3 programme are some of the most hard to reach, often with chaotic lifestyles and a history of debt problems. This award will reassure them and the case managers who refer to us that they will receive a high quality of advice that is nationally recognised”.
The AQS community comprises in excess of 700 organisations, ranging from large national helplines to small localised centres offering face to face advice. All are subject to the same rigorous assessment.
Prior to this award Wendy had also reached a personal milestone by achieving The Certiﬁcate in Money Advice Practice (CertMAP). This is a comprehensive qualiﬁcation covering the main aspects of a caseworker’s job and is delivered by the Institute of Money Advice in partnership with Staﬀordshire University.